7/9/2010
Having broadband connection problem after using for 1hr... I called up the customer service and waited for 20min before my call was been answered by a chinese lady... She asked me to unplug the spilter connecting to TV and the modem, asked me to reset windows IP, restart modem & laptop, but still couldn't work... Last resort, she asked me to reset everything again then finally can work... Spent 30min just trying to troubleshoot this issue which I think nothing got to do with my spilter, modem or laptop which she kept mentioning...
Since the issue was resolved, so I also didn't keep it to heart and thought it's only a short term technical issue over at Starhub side...
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8/9/2010
The next day, I had the same connection issue again... I called in and waited for fair 25min and finally an indian guy answered the call... He kept repeating that it's the modem problem and even asked me to connect the modem without the spilter... So I asked him how do my family watch TV without connecting the spilter, he said have to bear with it and further commented that if don't try how to know if it's the spilter problem... I was so fed up and shot him back and said I don't think it's the spilter problem, else how come I can use internet for awhile then disconnected... Somemore there's no problem during daytime when my small was using the connection...
He then repeatingly commented that it was not their side problem and insisted that the problem lied with the router (which I did a direct connection through modem and not router liao)... I was abit pissed off, one moment said it's the spilter, one moment said it's the router... I told him to close the case and then slammed the phone to end the conversation bcos no point talking to him so much which he kept insisting not their backend technical problem...
After putting down the phone, my small sis commented that why I grumbled so much, even if I changed to Singtel, there will bound to have problem occurs, I was so angry with her... She didn't help in troubleshooting, and yet commented so much, still say I grumble so much... Hello, if I don't solve the issue, who else will solve the problem? Nobody and she will just throw temper at everybody...
Sometimes I am just abit pissed off as if everything is my problem... Internet connection cannot work is my problem, computer cannot work also my problem, even my father kept coughing also my problem... How many hands & brain do I have... I still got a grandma to worry, a colleague to piss me off during work, and a new house to settle the foundation admin work... Sometimes I just don't have much energy to think of so many things on my mind...